Privacy Policy

Privacy Policy

At Royal Camera Service, Inc. (“Royal Camera Service” or “we” or “us” or “our”), we appreciate your use of and contributions to our websites and/or our related repair services (collectively known as the “Services,” or, each individually, a “Service”). Royal Camera Service respects your privacy and is committed to protecting your personal information.

This is our privacy policy and we will comply with it, as well as applicable U.S. privacy law, when we gather and use information from users of the Services. We encourage you to read this privacy policy to understand what we do with the information we collect from you.

We pledge to be transparent about the information we monitor and collect from you. We keep information private between you and Royal Camera Service except as explained below

Collection of Information

When you use the Services, we collect a variety of information.

  • Information you provide.When using the Services, you may provide information about yourself, such as name, address, phone number, email and details around a potential transaction.  We may combine this information with other information we collect from your interaction with the Services.
  • Mobile Device and Mobile Browser.  You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.  Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.
  • Usage logs.When you use the Services, your computer or other electronic device communicates a variety of information to computer servers, including the existence of cookies, your Internet Protocol address, and information about your browser program. We also create a record of what information you are requesting, such as the page or subject areas you’re visiting.
  •  Some calls to Royal Camera Service may be recorded or monitored for quality assurance and customer service purposes.
  • Service providers to Royal Camera Service.When we hire a service provider (e.g. shipping company) to help operate the Services or our business, Royal Camera Service may give access to Personal Information only as necessary to perform the service for Royal Camera Service, and subject to the terms of this privacy policy.
  • Legal obligation or protection from harm.When Royal Camera Service has a good faith belief that access, use, preservation or disclosure of the Personal Information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Royal Camera Service, its users, or the public against harm.
  • Merger or sale.If and when Royal Camera Service is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.
  • Credit/Debit Cards. In addition, when you order services through the Services, Royal Camera Service may collect your credit/debit card information.  RoyalCamera Service will use this information solely to complete your order and will not share this information with outside parties, except to comply with applicable law. Credit card numbers are used only for processing payments and are not used for other purposes. We do not store your credit/debit card information on our servers or computers.
  • Cookies and Web beacons. We strive to make advertisements relevant and useful to you. Therefore, we may serve advertisements to you based on the information we collect from you or in relation to your interaction with the Services. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we may place cookies on your computer or other electronic device.  We may use cookies to connect your activity on the Services with other information we store about you. The use of cookies helps us improve the quality of the Services to you, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. Also, the pages on the Services may include Web beacons or pixels, which are electronic files to count users who have visited that page, to track activity over time and across different Web sites, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or Internet Protocol address. We work with third party advertising companies, such as Google, Yahoo, Bing, etc. to serve and track our ads. These third parties may serve other cookies.

We have implemented Google Analytics remarketing, which tracks and manages cookie information so that we can better deliver advertisements that are relevant and useful to you on Royal Camera Service websites and various websites across the Internet. We have also implemented Google Analytics display network impression reporting to better understand how ad impressions and ad services are related to visits to our sites.

Usage and Disclosure

In general, Royal Camera Service uses the information collected from you to communicate with you and operate our Services. Royal Camera Service also uses this information to respond to your requests and might present you with advertising that we believe will be of interest or useful to you.

Your privacy is important and we are committed to protecting information that identifies you personally, where you have chosen to keep it private (“Personal Information”). We will only share Personal Information that you provide outside the public areas of the Services in the following circumstances:

When you provide public information without identifying yourself, we will protect your personal identity as described above. You should keep in mind that the information that you choose to provide in a public area of the Services (such as your profile page or the discussion forums) will not be protected by this privacy policy because you have made an active choice to make that information public.  We are not responsible for any Personal Information you choose to submit in any public area of the Services.

When we deliver ads based on data about your use of the Services, we keep your identity anonymous. We won’t identify you personally to third parties, except in accordance with this privacy policy. Of course, if you choose to respond to an advertised offer with your name and contact information, you will no longer be anonymous to the advertiser.

Email Management

You may receive email from Royal Camera Service for a variety of reasons – for example, if you took an action through the Services, you signed up for a regular e-mails. We respect your desire to manage email correspondence. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information. We will not sell or share your e-mail address with third parties.

Third-Party Websites

Throughout the Services, we may link to the websites of other companies and/or individuals. These third-party websites may collect Personal Information about users on those websites, and our privacy policy does not extend to these external websites and third parties. Please refer directly to these third parties and websites regarding their privacy policies.

A special note about children’s privacy

Royal Camera Service will not knowingly collect personally identifiable information from any person under the age of 13. The Services are not designed to attract the attention of persons under the age of 13.

You must be at least 18 years old to use our Services. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age.

If you are a minor, you can use our service only in conjunction with your parents or guardians.

Storage, Security and Retention of Information

Personal Information will be processed and stored by Royal Camera Service in databases hosted in the United States. Royal Cameras Service has taken reasonable steps to protect the information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

We will retain your Personal Information for as long as needed to provide you with the Services, to comply with our legal, financial reporting, or compliance obligations, and to enforce this privacy policy.

If you have any questions about this privacy statement, or the privacy practices of Royal Camera Service, please email us at service@royalcameras.net

Royal Camera Service reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise.

You should check back for the most current version before relying on any of the provisions in this privacy policy. By using the Services, you agree to the terms of this Privacy Policy.

— Updated January 2019

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