FAQ – Projector Repair Service

Service Changes due to COVID-19

Our drop-off office is closed to the general public until April 30th, but we are accepting and repairing all mail-in orders.

Note: During the COVID-19 pandemic, please anticipate longer estimate and repair times.

If you have any questions, please email to service@royalprojectorrepair.com or message through Facebook @RoyalCameraService.

We are remotely monitoring emails and social media Monday-Friday 10:00am – 4:00pm.

We are not working on Saturdays and Sundays.

Our business shipping address is:

Royal Camera Service
Projector Repair
1134 E. Lake Street
Hanover Park, IL 60133

Monday – Friday  9:00am – 5:30pm Drop-off Office Closed until April 30th due to COVID-19. E-mails monitoring 10:00am to 4:00pm.

Saturday             CLOSED until April 30th 2020

Sunday              Closed

.

Yes, we certainly consider our company reputable. We have been doing business for over 20 years with many satisfied customers. We are BBB Accredited Business – if you would like to check our record with BBB please go to bbb.org.

Yes – the warranty for all projector repairs is 3 months.

NO. You can come to our service at any time during the business hours.

You should only attach items that might be related to the problem. If you are not sure please contact us. Please do not ship/bring projector mounts.

We will contact you by e-mail or phone within 1-3 business days from the time we receive your item with the repair estimate.

NO. We do not charge refusal fee. We will ship your equipment back to you or if you wish we can dispose it for you. You will be only responsible for shipping/handling charges to ship your equipment back to you (we use UPS Ground Service).

We complete most of the repairs within 3-10 business days from the date you approve the quote. It might take longer only if parts are on back order. In that case we will contact you to let you know, when parts will be available from the manufacturer.

Note: During the COVID-19 pandemic, please anticipate longer estimate and repair times.

Yes, we do accept purchase orders  – please contact us to check if your organization qualify for P.O. We just need you to fax/e-mail P.O. after we submit the estimate to confirm your repair order.

We accept all major credit cards, checks, cash, money orders and P.O.’s. You can call us with credit card number, send a check or fax/e-mail purchase order after we give you an estimate.

Yes, when the repair is done we will contact you by e-mail or telephone. If you are local customer and would like to pick up your item we will just let you know that it is repaired and ready for pick-up. If you shipped it to us we will ship it back by UPS Ground Service and we will contact you with ship date and tracking.